Frequently Asked Questions
Q: How long does my order take?
A: Most orders take 1 to 2 weeks to fill. Most often, the order goes out within in a week.
Q: If I send you a name of someone, will you send them a card for me?
A: No. We prefer that you order the card from us and send it yourself. This is a more personal touch.
Q: I received my card several months after the death of my loved one, why is that?
A: We intentionally wait 3 to 6 months to send cards to people. We find that by this time others have stopped sending cards and calling. Grief lasts a long time. There is plenty of time to reach out and show you care.
Q: How do you decide who to send the cards to?
A: When The Dragonfly Project sends the cards, the general rule of thumb is to families of people are dying at age 40 or younger. We also attempt to reach out to families of victims of tragedy such as the bridge collapse in Minneapolis years ago. We are aware we can't reach everyone. However if you choose to send a card yourself, you can choose anyone you want.
Q: what if people get a card from you and one from someone else? Do you keep track of all the people you have sent to?
A: we do not keep track. It seems to us that it is better to get 2 cards (one from you, one from us) than to get none at all. Very few people complain. the most frequent response we get is this: "It arrived at just the right time on the day I need it most."